‘Mercedes-Benz Service Plus’: a peace of mind driving experience with Service Packages & Extended Warranty

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Bangkok, 19 February 2014 –—- Mercedes–Benz (Thailand) Limited proudly presents “Mercedes-Benz Service Plus”, a new arm in ‘My Service’ After-Sales services programme, which eases customers from future service expenses  as this programme allows customers to fulfill their needs with 4 service packages.

Vice-president in After-Sales of Mercedes–Benz (Thailand) Limited, Putthi Tulayathun said,  “Service excellence, customer satisfaction and appreciation are top priorities of Mercedes-Benz. “My Service” is an innovative After-Sales service concept that addresses individual needs of each customer and offers the most suitable set of services to each of them in order to achieve the highest level of customer satisfaction. We strive to be the class leader in After-Sales and we are putting special emphasis and dedication to ensure both highest-quality of Parts and Services. At this moment, we are pleased to present our valued customers with ‘Mercedes–Benz Service Plus’, a new After-Sales programme which represents the brand name of Mercedes-Benz Service Package and Extended Warranty products in Thailand. Mercedes-Benz Service Plus products available cover the expense of genuine parts and labour for regular maintenance, major Wear and Tear replaced under normal usage condition as well as for obliged warranty work depending on conditions specified in each package.”

Putthi Tulayathun, vice-president in After-Sales of Mercedes–Benz (Thailand) Limited

Putthi Tulayathun, vice-president in After-Sales of Mercedes–Benz (Thailand) Limited

“Customers can extend warranties for their cars up to 5 years with unlimited mileage under Mercedes-Benz Service Plus programme. This new service programme will ensure customers with higher resale value and maintaining vehicle safety condition since only Mercedes-Benz Genuine Parts and Mercedes-Benz Lubricants are used. Ultimately, our new service releases customers from unexpected Service expenses and hence provides transparent overview of  “Total Costs of Ownership” without any risks on inflation and price increment. For extra convenience, customers can choose to bring in their cars for service at any preferred authorised service centres of Mercedes–Benz nationwide,” Putthi added.

Under Mercedes-Benz Service Plus, 4 service packages are offered as follows:

Compact – covering expenses for regular Service interval with unlimited mileage.

Advance – covering  warranty extension in the 4th or 5th year after the end of standard vehicle warranty under the same conditions as 3 years standard vehicle warranty with unlimited mileage.

Extra – covering both expenses for regular Service interval and warranty extension for the 4th or 5th year after the end of standard vehicle warranty with unlimited mileage.

Excellent –covering expense for regular service interval, change of major wear and tear parts to be replaced due to normal usage, and warranty extension for the 4th or 5th year after the end of standard vehicle warranty with unlimited mileage.

“These privileges can be experienced only at the authorised dealer network of Mercedes-Benz nationwide. Our commitment to After-Sales excellence keeps on with our exacting service standard and consistency. All of our service technicians must undergo training on a regular basis to stay technically updated and live up to the global service standards of Mercedes-Benz because we believe that customer satisfaction is a reflection of their good relationship with us,” concluded  Putthi.

For further information or any consultation on your personalised maintenance package, please contact any of 30 authorised dealers of Mercedes–Benz nationwide. 

[Source: Mercedes–Benz]

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